Return window
Eligible products may be returned within 30 days of delivery. Items must be unworn, unused, and returned with their original packaging.
Customer care
RETURNS
A straightforward return process for eligible unused items.
Non-returnable items
For hygiene and food-safety reasons, opened niqabs, kufis, and honey cannot be returned.
- Opened food products
- Worn or washed garments
- Items without original packaging
- Final-sale products
Start a return
Contact support with your order number and the item you wish to return. We will confirm eligibility and provide the return instructions.
Refunds
Approved refunds are issued to the original payment method after inspection. Original shipping charges are not refundable unless the item arrived faulty.