Customer care

SHIPPING

Clear delivery expectations from dispatch to your door.

Processing times

Orders are prepared within 1-2 business days. During launches and restocks, preparation may take an additional business day.

Delivery

Tracked delivery is available for every order. Delivery estimates begin once your parcel has been collected by the carrier.

  • Pakistan: typically 2-5 business days
  • International: typically 7-14 business days
  • Tracking details are sent after dispatch

Customs and duties

International customers are responsible for any local customs charges, taxes, or import duties collected by their destination country.

Delivery support

If tracking has not updated for five business days, contact us with your order number so we can investigate with the carrier.